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| Il Metodo | Un Esempio | Progetti | Documenti | L'Autore | Riferimenti |
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Documenti sul Business Modeling Per approfondire ulteriormente l'argomento del Business Modeling potete scaricare i seguenti documenti:
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Car service companies prided themselves on their
customer service operations, which was rework all the
way. Senior executives did not recognize nor believe
that their concept of operating was causing the problem.
They thought they just needed better workers. As a
result, management and workers distrusted each other. P.B. Crosby Financial measures are inadequate for guiding and evaluating a journey that information age companies must make to create future value through investiment in customers, suppliers, processes, technology and innovation. Kaplan - Norton Customers do not care how much a firm spends on computers. P.A. Strassmann
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